Refund policy

Horsehair jewellery items are all made to order. Due to this you are not entitled to cancel your order or return those goods unless they are faulty or damaged.  All refunds or credits will be completed within 30 days of receipt of the returned faulty or damaged goods.

To start a return, you can contact us at michelemallinder@mail.com. Please note that returns will need to be sent to the following address: [51 Grattons Drive, Pound Hill, Crawley, West Sussex. RH10 3AQ]

You can always contact us for any return question at michelemallinder@mail.com.